Frequently Asked Questions

I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. For additional information please see our return policy.

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What is your return policy?
For sanitary purposes, ALL SALES ARE FINAL when it comes to most product. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. Please check out our shipping and returns policy page for complete information.

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What are your payment methods?
We accept master card or visa payment via paypal.

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How long should I expect to wait before I receive my package?
US Delivery usually takes 1-3 weeks. You can check out our shipping and return policy page for more detailed shipping information.

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What will my shipping cost be?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout. BEWARE: Large and/or heavy items like expensive love dolls and large rubber products may cost significantly more to ship than what we prebill you. We WILL BILL YOU LATER for shipping charges that turn out to be higher. If an item is out of stock, it will be shipped the next day from another warehouse. You will be billed for those additional shipments. If you dont' want us to ship backordered items, let us know.

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When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

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Do I have to pay sales tax?
Only Iowa residents must include all applicable state sales taxes. The appropriate amount will be applied to Iowa orders automatically.

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I have a question on my charges.
Please email us with your question(s). Our office will respond within 72 hours.

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When will my backorder arrive?
Backordered items are those, which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

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How do I contact you?
By going to the Contact Us page located on the right side of our site under Information - Contact Us.

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Privacy Policy
We value your privacy. Please view our Privacy Notice for complete details on how we use the information we collect.

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Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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Can I order a print catalog?
Our inventory changes almost daily. Therefore no print catalog is available. But the good news is, you've already found our PerfectSins.com online catalog updated with our newest items. So have fun and browse the website.

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Do you provide discreet packaging so I will be able to receive my order at my workplace?
Safe to ship to home or work. Our store name does not appear anywhere on the package for discreetness, no one will be able to tell what's in the package. Your order will arrive in either a plain white envelope or a priority mailbox.

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